Contact us with eConsult
You can contact a doctor, nurse or other healthcare professional online using a website called eConsult.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 023 9246 2719
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 023 9246 2719
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
Appointments are normally booked for 10 minute intervals and patients are reminded that any requests to be seen by a specific doctor could have a significant impact on waiting time.
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Phone consultations
If you feel that your problem could be resolved over the phone rather than by visiting the surgery you can request a phone consultation. These consultations should be booked with reception and will be made at a time when it is convenient for the doctor to call you.
Enhanced access
GP practices in this area are making it easier for you to make appointments at times which suit you.
All practices in south east Hampshire, Fareham and Gosport including ours allow you to make appointments from 8am to 8pm on week days, from 8am to 4:30pm on Saturdays, and on Sunday mornings.
This extends the normal opening hours for surgeries, which until now have usually run until 6:30pm on weekday evenings.
If you do need to see someone, we will be able to offer you an appointment at your local ‘hub’ location they are located at Petersfield Community Hospital, Waterlooville Health Centre, Havant Health Centre, Fareham Community Hospital and Gosport War Memorial Hospital.
There, you will be seen by a locally-based healthcare professional the service is led by GPs but also includes other staff such as nurses, or healthcare assistants. The staff can with your consent access your medical records, ensuring a high quality service.
Please note: the new extended opening hours is not a walk-in service you need to make an appointment.
You can make an appointment by talking to our surgery staff and booking a slot in the normal way, or if we are closed and you think you need to see someone more urgently you can call NHS 111 to ask to make an appointment.
For more information, talk to our staff, or see our question and answers.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 023 9246 2719 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Many patients believe there is an automatic right to be visited by their GP at home, but this is not the case.
Home visits are only appropriate for patients who are too unwell to attend the practice, such as truly housebound or terminally ill patients.
Not owning a car is not a valid reason to request a home visit, as you may be able to secure a lift from a friend or relative, public buses and numerous taxi firms provide an excellent and affordable service in the Hayling area too.
Our staff and doctors will always encourage patients to attend the practice, because this is where the best care can be provided.
At the practice we have well lit rooms and access to specialist equipment such as ECGs, which means that we are better equipped to examine patients and carry out certain tests that are unavailable during home visits. We can also administer potentially lifesaving drugs at the practice such as oxygen or nebulised salbutamol if required.
Also, in the time it takes to visit one patient at home, your GP can see up to five patients at the practice. This means that home visits can directly reduce the access to urgent medical care for some of our other registered patients.
If you do request a home visit, please do so before 10:30am, after which a GP will call you back to find out more information about your problem before making a decision whether a home visit is indeed the best way to assess and treat your medical problem, or whether it might be more appropriate for you to be seen at the practice instead.
Please note that GPs are not contracted and therefore unable to provide an emergency home visiting service, and that all agreed home visits will usually take place between 1pm and 3pm.
If you do believe that you have a medical emergency such as severe chest pains, severe shortness of breath, severe bleeding or symptoms of a stroke please contact the emergency ambulance service via 999 instead.