From Wednesday 1 October, we will be extending our online consultation provision from 8am to 6.30pm. This is in line with new NHS England guidance.
As we work together to make improvements there are a few things that you can do to help support us, these are:
- Be prepared: Before an appointment, think about writing down your symptoms, what you are worried about and what you want to talk about.
- Be on time: Being late for an appointment or being unavailable for a timed call-back can affect other patients.
- Cancel if needed: If you can’t go to your appointment, tell us as soon as you can, so we can offer it to someone else.
- Use the NHS App or website: If you’re confident using smart phones or computers, you can book or cancel appointments, order repeat prescriptions, and see your test results online.
- Turn on notifications: If you use the NHS App, turn on notifications so we can contact you more easily. Please keep an eye out for messages.
- Order repeat medicines on time: Make sure you ask for repeat prescriptions on time, so you don’t run out, and only order what you need.
- Join the Patient Participation Group: we have a group of patients who offer feedback on the services we deliver.
If you have any questions or any feedback regarding the practice, please contact us.