The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
A multitude of administrative duties are carried out by staff behind the scenes. This work is essential to the efficient running of the practice and wellbeing of the patients. Along with prescription requests, recall letters, registration documentation and data entry, our IT systems and the staff who use them require constant updates and are being regularly faced with new tasks set by the Department of Health.
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
Our Medical Secretaries organise referral and other letters dictated by the doctors, they make and receive telephone calls to and from hospitals and clinics on behalf of the patients to arrange appointments where necessary, arrange appointments for patients online and manage outgoing post for the practice. They also liaise with insurance companies, solicitors etc.
A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.