•  Practice Manager – Jo Lush (f)
• Deputy Practice Manager – Dawn Jafkins (f)
• Deputy Practice Manager – Rebecca Prior (f)

The practice management team is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The management team supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administrations / Secretaries

We currently have 2 clinical administrators and 2 medical secretaries.

A multitude of administrative duties are carried out by staff behind the scenes. This work is essential to the efficient running of the practice and wellbeing of the patients. Along with prescription requests, recall letters, registration documentation and data entry, our IT systems and the staff who use them require constant updates and are being regularly faced with new tasks set by the Department of Health.

Our Medical Secretaries organise referral and other letters dictated by the doctors, they make and receive telephone calls to and from hospitals and clinics on behalf of the patients to arrange appointments where necessary, arrange appointments for patients online and manage outgoing post for the practice. They also liaise with insurance companies, solicitors etc.

Reception / Care navigators

We currently have 1 Reception manager and 7 members of our care navigation team.

Our care navigators / receptionists have first contact with the patients are trained to give general advice and help in every possible way. It is their job to help and advice you within the guidelines laid down by the doctors and the managers. They are fully trained and operate within a strict code of confidentiality. The more detail you give them of your requirements, the better they will be able to provide services you will need. Care navigators are a vital part of our team and will do their best to help you; please treat them with the same courtesy as you would the doctor.