Comments and Complaints

We welcome all comments on the services provided by the Practice.

We are continually looking to turn out patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received.

We’ll let the staff involved know and share the good practice across our teams.

You may write to us or contact us by letter or via our website.

Our details can be found on our Contact Us page.

While we try to provide a good, friendly and efficient service we realise that occasionally things do not always go as smoothly as we would like.

We are also interested to know of any thoughts and ideas you may have on what you find works well or things that could improve the service we offer.

If you have any complaints, compliments, comments or suggestions on any matter connected to the running of the surgery please contact Mrs Sophie Green, our Practice Manager by post or by phone.

You can also raise complaints about a GP, dentist, pharmacy, optician, or GP services (but not Out of Hours) with the NHS England: on 0300 311 2233 or by email england.contactus@nhs.net

The Clinical Commissioning Group (CCG) can manage complaints relating to provider organisation, such as acute hospital, ambulance service or community service, and commissioning decision. Alternatively you can raise a complaint with the provider of the service directly. If you do wish the CCG to manage your complaint then please contact the CCG via the following email address SEHCCG.Complaints@nhs.net or FGCCG.Complaints@nhs.net. More details can also be found on the CCG website at www.farehamandgosportccg.nhs.uk as to what areas they deal with.

From October 2018 and new independant advocacy service can support people with complaints related to any aspect of healthcare. You can visit them online at hampshireadvocacy.org.uk

If you still remain dissatisfied following and investigation you do have the right to take your complaint to the Parliamentary and Health Service Ombudsman and they can be contact by telephone on 0345 015 4033. See www.ombudsman.org.uk for more information.